Why does Right At School collect personal information?
Collection of certain personal information is necessary for us to:
- Provide a safe and healthy environment for the children in our care. This may include administering first aid and other medical care as necessary.
- Effectively communicate with you and to respond to your inquiries.
- Perform under a contract. Most of the personal information we collect or process is necessary to perform our obligations under a contract we have with you.
- Comply with legal obligations. For example, in many locations, the law requires us to collect certain information about participants to comply with licensing, child care, education, health, or safety regulations.
In some situations, we collect and process your personal information to pursue our legitimate interests as a business, including improving our programs and operating and improving our website. We will only collect and process your personal information if our legitimate interests do not materially impact your interests or fundamental rights. Examples include:
- If you are a prospective, current, or former customer, using your contact details to follow-up with you to obtain your feedback on your experiences with Right At School or interest in other programs and services from Right At School.
- Using your purchase history to make personalized offers for our services available to you.
- Combining the demographic information of our customers, such as zip code or school attended, to identify service trends and location and programming expansion/closure.
- Combining the care and service information of our customers to identify trends, learning opportunities, and training needs within the company, to calculate statistics, and to support improving our existing services or developing new services.
- Recording, collecting, or documenting your calls to 1-855-AT-SCHOOL, forms submitted through the Contact Form for Parents, and e-mails to us for the purpose of monitoring our policies and procedures, identifying opportunities for training and development, or resolving an issue you have raised.
We rely on your consent to use your personal information in other limited circumstances, such as when you provide personal information to receive publications (such as newsletters), information on events, and news about our company and services. After you sign up to receive communications you have the right to opt out at any time. We also rely on your consent to provide information about your enrolled child to authorized individuals in certain limited circumstances, such as in the event of an emergency.
What information do we collect?
We collect information when you submit an inquiry at one of our program locations, take a tour, or register/enroll a child in our program.
When you enroll a child, typically through the online registration/enrollment process, we collect the personal information provided by you on the registration/enrollment forms. The personal information we collect may include:
- Your personal contact information, such as your name, address, email address, and phone number.
- Other personal information, such as emergency contact, release information, or custody information.
- Your child’s personal information, such as medical needs, allergies, medications, medical care provider, immunization history, insurance information, and educational information.
We also collect information when you access our website or submit an inquiry through our website. In addition to information you provide us through the registration/ enrollment process, information we collect through our website may include:
- Any personal contact information that you provide to us, such as name, email address, and phone number.
- Anonymous, aggregate information that is not linked to personal information, which is used to generate statistical reports about the use of our site.
- Information we collect through cookies or log files in order to create a profile, such as IP address, browser type, internet service provider, platform type, date/time stamp, and number of clicks, which may be tied to your personal information. This details how individual customers use our website.
- Anonymous information collected from third-party service providers to serve ads on our behalf.
Under what circumstances may we share your information?
Registration/enrollment forms and all other information regarding the enrolled child and family will be accessible to the parent/guardian, Program Manager, and Right At School. Information will be shared with school administration for the location of the child’s Right At School program when necessary to ensure the quality and/or safety of the program environment.
We may share your personal information with other companies or people under the following circumstances:
- If we have your consent to share the information. This may include but is not limited to sharing information with individuals you specify in your registration/enrollment form, such as a non-custodial parent or other caregiver, providing information necessary to your child’s treatment in the event of a medical emergency, or other instances for which you give written consent.
- When we retain authorized vendors to provide services on our behalf. For example, at some Right At School sites, vendors provide additional enrichment programs or services within the Right At School program and may be part of the team providing services to enrolled children. Right At School also uses third-party online platforms to provide secure and convenient payment, registration/enrollment, and communication options, and the vendors providing these platforms may have access to the information you provide on their platform. These vendors are subject to non-disclosure obligations and other restrictions to protect your information.
- If we need to share your information with regulators, payment processors, or financial institutions for our bona fide business purposes. Only the minimum information necessary for that business purpose would be shared, and such disclosures would be made only where permitted by applicable law.
- If we are required by law to share information, such as pursuant to court order or subpoena, or if we have a good-faith belief that such action is necessary to comply with legal requirements.
- If the information is part of a de-identified dataset and the non-identifiable data is being shared for research or administrative purposes.
- In the event that we go through a business transition, such as a merger or acquisition by another company, any personal information you provide us may be a part of the assets transferred.
Information concerning the child, including the child’s educational records (if applicable), will not be made available to anyone else without the written consent of the parent/guardian. In order to release attendance records, a court order must be provided.
Does our website collect personal information from children under the age of 13?
No. We have designed our website for parents/guardians and adults, not children. We do not knowingly collect personal information from children who may visit our website. We recommend that parents/guardians monitor their children’s use of the Internet and that only parents/guardians complete the registration/enrollment form and submit information to us.
We may occasionally make changes to this policy to ensure its accuracy. If we make changes, the revised policy will be posted online, and the date of the newest version will be listed. Please check back frequently, especially before you provide us with personal information, to see if the policy has changed.
How can you contact us?
Right At School, LLC
909 Davis Street
Evanston, IL 60201
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What are the privacy rights of California residents?
If you are a California resident, you have the right to receive: a) information identifying any third party companies to whom Right At School, LLC may have disclosed, within the past year, personal information pertaining to you and your family for that company’s direct marketing purposes; and b) a description of the categories of personal information disclosed. Please send us a letter or an email with the subject line “Request for California Privacy Information” at the above address to obtain such information.